Our promise at Tuelle is that you shouldn't pay for something that you can't use.
If for any reason you are not 100% in love with your purchase, we guarantee a full refund or exchange in the first 30 days from the delivery date.
Submit a return request to firstname.lastname@example.org with your order number in the title. Due to the detailed nature of our service, please allow up to 72 hours to approve your request. Once approved, you will receive return information along with a return label.
All exchanges will be handled on a case-by-case basis. The customer agrees to pay the return shipping cost. Please save your return tracking number.
Please allow 1-2 business days once Tuelle has received the returned package to process your return or exchange. Once we have completed the return you will receive an email confirming both the return and refund have been completed. Please note, all refunds are applied to the original method of payment.